At IClean.pk (“we”, “our”, “us”), protecting your privacy and safeguarding your personal data is a top priority. This Privacy Policy explains how we collect, use, and protect your information when you visit or interact with our website (https://www.iclean.pk).

1. Who We Are

Our website address is: https://www.iclean.pk.
By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect and Why

2.1 Comments

When visitors leave comments on our website, we collect the data provided in the comments form, along with the visitor’s IP address and browser information. This helps us with spam detection and website security.

2.2 Media

If you upload images to our website, avoid uploading images with embedded location data (EXIF GPS). Visitors may download and extract such data if it exists in uploaded images.

2.3 Contact Forms

When you use our contact forms, we may collect your name, email, phone number, and message details to respond to your inquiries and provide customer support.

2.4 Cookies

• If you leave a comment, you may choose to save your name, email, and website in cookies for convenience. These cookies last for 1 year.

• Temporary cookies are set when you visit the login page to check if your browser accepts cookies (deleted once you close the browser).

• Login cookies last for 2 days, and display preferences cookies last for 1 year. Selecting “Remember Me” keeps your login active for 2 weeks.

• Additional cookies may be created when editing or publishing articles, which expire after 1 day.

2.5 Embedded Content

Our articles may include embedded content (e.g., videos, images, articles) from third-party websites. Such content behaves exactly as if you visited the third-party site directly. These external websites may collect data, use cookies, and track your activity.

2.6 Analytics

We may use analytics tools to understand website traffic and improve user experience.

3. How We Use and Share Your Data

• Service Improvement – To enhance our website, products, and services.

• Customer Support – To respond to your requests and provide assistance.

• Order Processing – To fulfill purchases and manage delivery.

• Security – To detect and prevent fraud, spam, and abuse.

We do not sell or trade your personal data. Limited data may be shared with trusted third-party services (e.g., payment processors, courier services, spam detection tools) strictly for business purposes.

4. Data Retention

• Comments and their metadata are stored indefinitely for automated approval of future comments.

• Registered users’ profile information is stored as long as their account remains active. Users can edit or delete their personal data anytime (except usernames).

• Website administrators can view and manage user data.

5. Your Rights Over Your Data

You have the right to:

• Request an exported file of your personal data.

• Request correction or deletion of your data.

• Withdraw consent where applicable.

• Raise concerns regarding data handling.

We may retain data required for legal, administrative, or security purposes.

6. Where We Send Your Data

Visitor comments may be scanned by automated spam detection services. Some data may also be processed by trusted third-party providers to complete services such as payment processing and delivery.

7. Data Protection & Security

We take appropriate security measures (technical, administrative, and physical) to protect your information from unauthorized access, misuse, or loss.

8. Data Breach Procedures

In the unlikely event of a data breach, we will promptly investigate and take corrective measures, while informing affected users as required by applicable law.

9. Third-Party Data Sources

We may receive limited information from third-party service providers (such as couriers, payment processors, or analytics platforms) to ensure smooth service delivery.

10. Automated Decision-Making

We may use automated tools (such as spam detection systems) to ensure website security and improve customer experience. No profiling is carried out that significantly affects user rights.

11. Regulatory Disclosure Requirements

We comply with applicable industry, consumer protection, and data protection regulations in Pakistan.

12. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact us:

📞 +92 51 8950248
🌐 https://www.iclean.pk